Senior Director of Community

Science and Medicine Group logo
  • Full Time
  • Remote

Science and Medicine Group

Science and Medicine Group, Inc. has an opening for a Senior Director of Community. This position is ultimately accountable for the design, development, and implementation of new communities across the companies’ existing digital media assets. The position holder will also enhance our existing offerings, ultimately designing a “playbook” and key processes for approaching community design.

In this position, the successful candidate will work with the company leadership team to set our offering strategy and provide input on the necessary technology and resources to fulfill that strategy. This person will then establish a project calendar and ensure implementation milestones are met according to agreed KPIs.

Once established, ongoing community interactions and overall community health will also be overseen by this role. The position holder will define success metrics such as member retention, engagement, and conversion and leverage organizational stakeholders to meet and exceed targets. Project specific metrics such as budgets and resources will also be a part of this role’s remit.

This position will work closely with a Content Lead who will drive content for the community as well as a Technology Lead who will ensure technology resources and systems are appropriate for maintaining the community.

The initial focus for this position will be the rollout of one community focused on the life sciences/scientific space with the intent that additional communities are rolled out across the other assets within 12-24 months.

This position interacts frequently with the executive team and the position holder will opine heavily on setting long-term vision and strategy for how the company interacts with its community base.

 

Primary responsibilities include but are not limited to:

  • Technology for community – Partner with Technology Lead to define and utilize a platform and tool portfolio required to implement the community strategy
  • Features for community – Incorporate feedback from existing users, internal stakeholders and key SMEs to identify a portfolio of community features. Devises a plan for customizing features by community/audience.
  • Interaction of content and community – Partner with content team to deliver both unique and aggregated offerings across a variety of mediums.
  • UI/UX of community – Work with technology team to ensure a seamless user experience that enhances member engagement
  • Membership enrollment – Partner with sales and marketing to craft promotional pieces designed to increase and retain membership
  • Tiers of community – Develop a strategy for tiering offerings via service gates to provide optimal benefits to members at various levels while maximizing community value and profitability
  • Timeline for rollout – Develop clear, realistic project charters, plans, and deliverables that maximize the ROI of expended resources. Finish projects on time and budget with optimal quality. Develops a community strategy and roadmap to support business objectives.
  • Recruitment and retention of community users – Established clear KPIs that measure both the efficiencies and effectiveness of our community efforts.
  • Leadership/ Management

Hire and manage staff and support vendors as required.

Establish clear goals and metrics for suppliers and staff.

Ensure team is involved in process identification and changes, participating in actively

learning and meeting roadmap and project goals.

Establishment of frameworks and scalable interactions with end users

 

Must have skills for this role include:

  1. Strong communication and presentation skills, both written and oral
  2. Strong organizational and project management skills
  3. Customer focus and the ability to foster collaboration cross-functionally
  4. Excellent problem solving, judgment and decision-making skills
  5. Strong attention to detail.
  6. Ability to establish and maintain effective working relationships with coworkers, managers, vendors, and clients

Education and experience

  • Bachelor’s degree (or equivalent years of experience)
  • 5+ years’ of end-to-end digital community management experience
  • Experience with life sciences preferred but not required
  • Experience in rolling out new communities and maintaining existing communities
  • Experience creating and managing a budget

 

EOE: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.